Service Management Strategies
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Overview
Subject area
MGT
Catalog Number
9720
Course Title
Service Management Strategies
Department(s)
Description
Survey of conceptual models for classifying service organizations and planning, implementing, and controlling their operations effectively. Traditional topics from production, such as demand forecasting, facility location and layout, and scheduling and capacity management, will be examined from the service perspective. In addition, areas more specific to service organizations, such as waiting lines, multisite facility and distribution decisions, and franchising, will be covered. A wide variety of real service cases will be examined and analyzed in some detail.
Typically Offered
Fall, Spring, Summer
Academic Career
Graduate
Liberal Arts
No
Credits
Minimum Units
3
Maximum Units
3
Academic Progress Units
3
Repeat For Credit
No
Components
Name
Lecture
Hours
3
Requisites
024131